KGKevin GakarauLearning experience designTry the lesson

Digital confidence · Maternal health context

Kliniki Yangu.
My clinic visit.

A bilingual learning experience for mothers who want support reading hospital texts. Learners find details inside a full SMS, distinguish visit updates from future appointments, and ask for clarification.

Independent prototype · September 2026 · AI-assisted build

KLINIKI YANGU / PRACTICE

Example message

Dear Nia, a visit has been started on 28 May 26 08:58:53 at Upendo Hospital for your dependent Amani Kamau. For help, contact hospital reception.

Find the date
inside the message.

Intended learners
Pregnant women with limited digital confidence
Context
Kenya · English / Kiswahili
Format
7–10 minute web practice + paper aid
Project status
Working prototype; field research pending

The learning problem

Hospital SMS messages can place names, compact dates, times, appointment IDs and visit status together in one paragraph. A reader needs to find the relevant detail and understand whether the message records a past event or gives a future appointment.

This prototype uses family hospital messages and clinic appointments to teach those practical digital skills. The audience is a defined subset of women who want support with phone use. Pregnancy, income, nationality and English proficiency do not establish a person's literacy or digital ability.

What is known, and what needs testing

The learning tasks and working prototype are complete. Shared devices, intermittent connectivity, preferred language and unfamiliarity with phone interfaces are design assumptions for this scenario. No interviews, clinical review, independent translation review or testing with pregnant women have yet been completed. No improvement in attendance or health outcomes is claimed.

Observable outcomes

  1. Locate: tap the date, time and hospital inside a full unfamiliar message.
  2. Interpret: distinguish a started visit, a completed consultation and a future appointment; recognise when the next appointment date is absent.
  3. Keep: choose the appointment card that matches the message and save it within the practice.
  4. Clarify: choose to confirm unclear information with a known clinic contact, keeping personal details private.

The digital skills are the assessment target. The experience does not diagnose symptoms, prescribe care, set an antenatal schedule, book an appointment or create a real phone reminder.

What I changed for this audience

Teach the first tap

The experience begins with a large simulated message and an explicit action. It assumes no familiarity with a learning platform, account creation or menus.

Keep the whole message

The SMS stays as one bold paragraph. Learners tap phrases in context, including names and reference codes, with no date, time or place labels giving the answer away. Each question asks for one detail.

Make language a choice

English and draft Kiswahili are available throughout, including feedback. Switching keeps progress. Device narration appears only when a matching voice is available; a read-together option remains.

Support touch and keyboard

Phrases are native buttons with touch space, a clear focus outline and text feedback. High-contrast text and an enlarged-text option support reading. No dragging, timed answers, autoplay or colour-only feedback is required.

Practise recovery

Incorrect choices receive specific guidance and another attempt. An unclear message leads to asking the clinic, rather than guessing or posting personal information publicly.

Offer a paper bridge

A blank English/Kiswahili appointment card can be printed and completed with a health worker. It connects the digital practice to a familiar paper record without collecting personal data online.

The learning journey

StageLearner actionDesign purpose
OpenTap Nia's example message.Make the first action explicit.
NoticeTap the date, time and hospital in a full visit-started SMS.Read compact details in context.
InterpretFind “has been completed”; recognise that no next date is given.Separate visit status and reference IDs from appointment instructions.
KeepRead a future appointment SMS, then choose and save its matching card.Check accurate transfer of information.
ClarifyChoose how to resolve an unclear time.Practise an appropriate help route.
PrepareChoose a question for the health worker.Support active participation.
ApplyFind details in a new full appointment SMS with a different reference ID.Check the same skill on a new example.

How I would evaluate it

The lesson records first-attempt accuracy and hint use for its three final questions in the current page session. This is a working assessment feature, not evidence from a user study. A retry can improve the answer without rewriting the first-attempt record.

The next step is a small formative study with consenting adult participants who describe their own digital experience. Ask them to attempt an equivalent message task before the lesson, then a new one afterwards. Observe the first tap, errors, assistance requested and whether the task is completed independently. Keep facilitation consistent and record the language used.

Recruit through an appropriate local partner and arrange clinical-context and Kiswahili review before field use. Participation should be voluntary and separate from care. Use fictional records; do not ask for pregnancy details, real messages or phone numbers. A small convenience sample can guide revisions but cannot establish effectiveness for Kenyan mothers generally.

Delivery and limitations

Plain HTML, CSS and JavaScript keep the lesson portable. Its content and font load locally, with no analytics, registration or external content requests. Once the page is fully loaded, its core interactions continue if the connection drops. The downloaded project also opens locally. This does not provide automatic offline reopening or background synchronisation.

Optional narration depends on the browser and an installed or available voice for the selected language. It is synthetic device speech, not a recorded narration track, and availability or offline operation cannot be assumed. Draft Kiswahili needs review with a fluent local reviewer and intended learners.

Author: Kevin Gakarau. This is an independent portfolio project created with AI-assisted drafting and implementation. It has no affiliation with Peek Vision, a clinic or WHO. The SMS wording was revised using examples supplied by the project author, with personal names, hospital identities and reference numbers replaced. This is a design input, not learner research. The next iteration needs observation and review with intended learners.

Sources and rationale

These sources informed the context and design process; they do not validate this prototype.